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Quality Process Management Assurance

Complex manual work processes mixed with islands of paper and antiquated legacy systems are what most of the insurance companies deal with on a regular basis. This creates an inflexible, error-prone infrastructure that is fragile and inflexible to changing market conditions. With our vast experience in automation, imaging, workflow and business process management, we provide strategy, consulting and outsourcing services for:

Account Origination
Pre-Funding & Verification
Mortgage Processing (Auto & Home)
Mortgage Servicing
Card Services
Collections
Claims Processing
Reconciliation
Mentor Minds provides the expertise in implementing solutions that cater to the workflow needs of the origination, processing and servicing processes. These processes involve handling of a variety of forms and critical data that is ever changing and needs to be captured prior to processing. Our services help organizations identify and eliminate manual processing, routing and duplicated efforts. Our experience includes implementing workflow and business rules driven solutions that reduce human intervention steps with access control, automated validations, deadline management, approval tracking, parallel processing and reporting.

Our consulting services include expertise in mailroom automation, automatic data capture on a variety of insurance forms using OCR/ICR technologies and archiving solutions. Mentor Minds has a focused group of professionals performing business process analysis and simulation on existing as well as new processes helping identify bottlenecks and areas for process improvement.

With our MobileMentor platform, organizations can adopt a mobile strategy as well, improving processes by mobile enabling existing applications thereby reducing cycle time, accelerating time-to-market insurance products and improve on existing Service Level Agreements (SLA).
Our insight into business processes and understanding of the insurance industry helps us deliver optimized processes with total control, visibility and unprecedented compliance.

 
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